Frequently Asked Questions

Find quick answers about our products, orders, and policies. Can't find what you need? Email us and we'll get back to you.

Shipping & Delivery

1. What is your shipping policy?

We offer free standard shipping on all orders within the United States — no minimum order and no hidden fees. Orders are processed within 2–3 business days (Monday–Friday, excluding public holidays). After dispatch, delivery typically takes 7–10 business days. You'll receive a confirmation email with your tracking number once the order ships.

2. Do you ship internationally?

At the moment we ship exclusively within the United States. We're working on expanding to international destinations and will announce updates when they're available.

3. How do I track my order?

As soon as your order ships, you'll get an email with your tracking number and a direct link to follow its progress. Tracking information can take 24–48 hours to activate after dispatch. You can also track your order any time on our order tracking page.

Returns & Refunds

4. What is your return policy?

We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, and returned in their original condition with all tags, packaging, and included accessories intact.

To start a return, email info@atlanticjackets.com with your order number and reason for return. If you ordered the wrong size or changed your mind, return shipping costs are the customer's responsibility and original shipping fees are non-refundable. Exchanges are available only for items that arrived incorrect or defective — please report these within 48 hours of delivery.

5. How long does it take to receive a refund?

Once we receive and inspect your return, approved refunds are issued within 7 business days to your original payment method. Depending on your bank or card provider, the credit may take a few additional days to appear on your statement.

Products & Sizing

6. What sizes are available?

Our jackets are available from 2XS through 5XL. For the best fit, we recommend checking our Size Chart before ordering, as fit and measurements can vary slightly between styles.

7. What materials are used in your jackets?

Our leather jackets are made from premium genuine leather with a smooth, structured finish. Interior linings are crafted from soft satin for added comfort. All hardware — zippers, buttons, and snaps — is rust-resistant, and seams are reinforced for long-term durability. We use YKK zippers throughout for reliable, lasting performance.

8. How do I care for my leather jacket?

For routine maintenance, gently wipe the surface with a soft, slightly damp cloth. Avoid machine washing, soaking, or exposing the jacket to direct heat or prolonged sunlight. Store it on a wide, padded hanger to maintain its shape, and apply a leather conditioner every few months to keep the leather supple and prevent cracking.

Orders & Payments

9. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Shopify Payments, as well as PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely at checkout.

10. Can I cancel or modify my order?

Orders can be cancelled free of charge within 24 hours of being placed. To request a cancellation, email us at info@atlanticjackets.com as soon as possible. Once an order has been dispatched, we're unable to make changes — but you can return it under our standard return policy after delivery.

Contact Us

Still have a question? Our support team is happy to help.

• Email: info@atlanticjackets.com
• Phone: +1 929 737 0387
• Address: 956 Glenmary Dr, Owego, NY 13827, United States
• Support Hours: Monday–Friday, 9:00 AM – 6:00 PM CST & Saturday, 10:00 AM – 4:00 PM CST