Faqs

Frequently Asked Questions

Find quick answers to common questions about our products, orders, and policies.

1. What is your shipping policy?

We offer free shipping on all orders across the United States. Orders are processed within 2–3 business days and delivered within 7–10 business days after dispatch. Once shipped, you’ll receive a confirmation email with full tracking details.

2. Do you ship internationally?

Currently, we ship within the United States only. We plan to expand international delivery options in the future.

3. How can I track my order?

After your order ships, you’ll receive an email with your tracking number and carrier link. Tracking updates may take 24–48 hours to appear.

4. What is your return policy?

We offer a 30-day return window starting from the day after delivery. Items must be unused, unworn, and returned in original condition with all tags, packaging, and accessories included.

To start a return, please email info@atlanticjackets.com with your order number and reason for return.

Returns due to customer preference (wrong size, change of mind) require the customer to cover return shipping costs. Original shipping charges are non-refundable. Exchanges are accepted only for incorrect or defective items reported within 48 hours of delivery.

5. How long does it take to get a refund?

Once your returned item is received and inspected, refunds are processed within 7 business days to the original payment method. Posting times may vary depending on your bank or payment provider.

6. What sizes do you offer?

We offer sizes ranging from 2XS to 5XL. Please visit our Size Chart for detailed measurements and fit guidance.

7. What materials do you use in your jackets?

Our jackets are crafted using premium genuine leather, durable YKK zippers, soft satin linings, and reinforced stitching for long-lasting wear.

8. How do I care for my leather jacket?

Gently wipe with a soft, damp cloth for routine care. Avoid soaking, machine washing, or heat drying. Store on a wide hanger and apply leather conditioner occasionally.

9. What payment methods do you accept?

We accept all major credit and debit cards through Shopify Payments, along with Shop Pay, Apple Pay, and Google Pay for secure checkout.

10. How do I contact customer support?

Our team is happy to help. You can reach us using the details below:

Still have questions? Reach out anytime — our team is here to ensure your Atlantic Jackets experience is smooth, simple, and satisfying.