Frequently Asked Questions

Find quick answers to common questions about our products, orders, and policies.

1. What is your shipping policy?

We offer free shipping on all orders. Each order is processed within 2–3 business days and delivered within 7–10 business days after dispatch. Once your order ships, you’ll receive an email with tracking details.

2. Do you ship internationally?

Currently, we primarily ship across the United States. For international orders, please contact us to confirm delivery options and shipping rates.

3. How can I track my order?

Once your order has been shipped, we’ll send you an email with a tracking number and carrier link so you can follow your package in real time.

4. What is your return policy?

You can request a return within 30 days of receiving your order. Items must be unworn, unused, and returned in original packaging. To start a return, please contact us at info@atlanticjackets.com.

5. How long does it take to get a refund?

Once your returned item is received and inspected, refunds are processed within 7 business days to your original payment method. Your bank may take a few extra days to reflect the amount.

6. What sizes do you offer?

We offer a full range of sizes from 2XS to 5XL. You can find detailed measurements on our Size Chart page to ensure the perfect fit.

7. What materials do you use?

Our jackets are crafted from premium genuine leather, high-quality zippers, and soft satin linings. Each piece is reinforced with precision stitching for durability and comfort.

8. How do I care for my jacket?

Wipe gently with a damp cloth for daily care. Avoid soaking, machine washing, or heat drying. Store on a wide hanger and apply a leather conditioner occasionally to maintain suppleness.

9. What payment methods do you accept?

We accept major credit and debit cards through Shopify Payments, along with Shop Pay, Apple Pay, and Google Pay for secure and fast checkout.

10. How do I contact customer support?

Our support team is happy to help. You can reach us at:

• Store Name: Atlantic Jackets
• Address: 956 Glenmary Dd, Owego, NY 13827, United States
• Email: info@atlanticjackets.com
• Phone: +1 929 737 0387

Still have questions? Reach out anytime — we’re here to help make your Atlantic Jackets experience effortless and enjoyable.