Return & Refund Policy

Last Updated: October 2025

At Atlantic Jackets, we take pride in the quality and craftsmanship of our products. Each jacket is made with care and inspected before shipment. However, if you’re not completely satisfied with your purchase, we offer a simple and transparent return and refund process. Please review the following terms carefully.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a return, items must meet the following conditions:

• The product must be unused, unworn, and in its original condition.
• All original tags, labels, and packaging must be intact.
• Custom, personalized, or final-sale items are not eligible for return.

Items showing signs of wear, damage, alteration, or missing parts will not be accepted for return.

2. Return Process

To initiate a return, please contact our customer support team within 30 days of delivery by emailing us at info@atlanticjackets.com. Include your order number, full name, and reason for return.

Once your return request is approved, we’ll provide you with detailed return instructions and the return shipping address. Please ensure the package is securely sealed and shipped using a reliable carrier with a tracking number.

Note: Return shipping costs are the customer’s responsibility unless the product arrived damaged, defective, or incorrect.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Provide clear photos showing the issue, along with your order number. We will inspect the claim and arrange either a replacement or a full refund, depending on your preference.

4. Refund Policy

Once we receive and inspect your returned item, we’ll send you a confirmation email to notify you that we’ve received your return. Approved refunds will be processed within 7 business days after inspection.

Refunds are issued to the original method of payment used at checkout. Depending on your bank or card issuer, it may take a few additional business days for the refund to reflect in your account.

If you haven’t received your refund within 10 business days after approval, please contact your bank or card provider before reaching out to us again.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order on our website.

6. Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned or refunded:

• Custom or made-to-order jackets
• Gift cards or promotional items
• Items marked as “Final Sale” at checkout

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days of confirmation, please follow these steps:

• Check your bank account again — sometimes processing takes extra time.
• Contact your credit card company or payment provider — it may take additional time before your refund is posted.
• If you’ve done all this and still haven’t received your refund, contact us at atlanticjackets.com.

8. Contact Us

For any questions regarding returns, refunds, or order issues, our team is always here to help. Please contact us using the details below:

• Store Name: Atlantic Jackets
• Address: 956 Glenmary Dd, Owego, NY 13827, United States
• Email: info@atlanticjackets.com
• Phone: +1 929 737 0387

Thank you for choosing Atlantic Jackets. We value your satisfaction and are committed to providing a seamless shopping experience from order to delivery — and beyond.