Return & Refund Policy

Return & Refund Policy

Shop with confidence. Easy 30-day returns on eligible items.

30-Day Return Window

At Atlantic Jackets, we want you to be fully satisfied with every purchase. If for any reason your order isn’t what you expected, you may request a return within 30 days from the day after delivery. To initiate a return, please email info@atlanticjackets.com with your order number and reason for return. Our support team will guide you through the process promptly and professionally.

Return Conditions

  • The jacket must be unused, unworn, and in original condition.
  • All tags, labels, and original packaging must be intact.
  • No signs of wear, damage, stains, or odors from use.
  • All original accessories (such as belts, detachable hoods, or inner linings) must be included.
  • Proof of purchase (order confirmation or receipt) must be provided.

Once your return is received and inspected, approved refunds are processed within 7 business days.

Exchanges

We only accept exchanges for incorrect or defective items. If you received the wrong jacket or your item is defective, please contact info@atlanticjackets.com within 48 hours of delivery. We will arrange a replacement or exchange at no additional cost.

Returns Due to Customer Error

If you ordered the wrong size, changed your mind, or no longer wish to keep the item, returns are accepted only if the jacket is unused and in original condition. The customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

Return Address

Atlantic Jackets – Returns Department
956 Glenmary Dr,
Owego, NY 13827,
United States

Please include your Return Authorization Number inside the package to ensure faster processing.

Steps for Returning Your Jacket

  1. Check Eligibility: Confirm you are within the 30-day return window.
  2. Contact Support: Email info@atlanticjackets.com for authorization and instructions.
  3. Prepare the Package: Repack the jacket securely in its original packaging.
  4. Include Authorization: Place your return form or order details inside the parcel.
  5. Ship the Return: Use a trackable service such as UPS or FedEx.
  6. Notify Us: Email your tracking number once the return is shipped.
  7. Inspection & Refund: Refunds are processed within 7 business days after inspection.

Damaged or Incorrect Items

If your jacket arrives damaged, defective, or incorrect, notify us within 48 hours of delivery. You will have 30 days to return the item for a full refund or replacement. In these cases, Atlantic Jackets covers all return and replacement shipping costs.

Order Cancellation

Orders may be cancelled free of charge before shipment. Once an order has shipped, the standard return policy applies.

Lost Shipments

If your package does not arrive within two days of the expected delivery date, please contact us immediately. We will investigate with the carrier, and if confirmed lost, you may choose a replacement or a full refund.

Refund Details

  • Refunds are issued only after the returned jacket is received and approved.
  • Refunds are credited to the original payment method within 7 business days.
  • Additional posting time may apply depending on your bank or payment provider.

Contact Information

Store: Atlantic Jackets
Email: info@atlanticjackets.com
Phone: +1 929 737 0387
Support Hours: 09:00 AM – 6:00 PM CST, Monday to Saturday
Address: 956 Glenmary Dr, Owego, NY 13827, United States

Thank you for choosing Atlantic Jackets. We value your trust and are committed to ensuring every purchase is as dependable as the jackets we make.