Updated 24 October 2026
Send a clear cancellation request
Email support@atlanticjackets.com with the subject “Cancel my Atlantic order”, your order number and the billing email. State clearly that you want to cancel. If you do not yet have the order number, include enough purchase details for us to locate it. Keep a copy of your request. We will acknowledge it and explain the fulfilment position.
Before dispatch
An order that has not reached fulfilment can normally be stopped. If preparation is already underway, we will try to stop handover but cannot guarantee an immediate warehouse or carrier intervention. There is no cancellation fee for an order successfully stopped before dispatch. Contact us just as quickly for an address, size or quantity correction; changes are not guaranteed after submission.
If the parcel has already left
Stopping a shipment and exercising a legal cancellation right are different things. Dispatch does not end your statutory cooling-off right. You can notify a cancellation within 14 days after delivery and then return the jacket within a further 14 days. Follow the Returns and Refund Policy rather than refusing a parcel without speaking to us. Change-of-mind return postage is your responsibility; faulty or incorrect items are handled at our cost as explained in that policy.
If Atlantic Jackets cannot fulfil an order
We may need to cancel an unfulfilled order if stock becomes unavailable, payment cannot be verified, the address cannot be serviced, a material listing error is found, or we cannot lawfully complete it. We will explain the reason and refund the applicable payment. We will not replace a product or charge a revised price without your agreement.
What happens to your payment
For a cancellation stopped before dispatch, any captured payment for the cancelled order is refunded to the original payment method, including any applicable standard delivery charge. We aim to process this within 7 business days and always meet the applicable statutory deadline. A pending authorisation may instead be released by the provider. Your bank can take further time to show the change. For goods already dispatched, the return-related refund deadlines in the Returns and Refund Policy apply.
Your rights remain intact
A request to intercept an order does not replace or restrict your statutory cancellation and faulty-goods rights. Please contact us if the status or response is unclear; an automated order email is not confirmation that a shipment has been stopped.
HERE TO HELP
Contact Atlantic Jackets
Brand: Atlantic Jackets
Website: atlanticjackets.com
Email: support@atlanticjackets.com
Telephone: +44 7278323845
Address: Unit 15, Victoria Trading Estate, 94 Church Terrace, Basingstoke, RG22 9LD, United Kingdom