Returns and Refund Policy

Changing your mind

Tell us that you wish to cancel within 14 days after you receive your jacket. You then have another 14 days to send it back. A clear email is sufficient; you do not have to give a reason. You may handle and try on the jacket as you would in a shop. Pack it securely and return included accessories. We may make a lawful deduction for diminished value caused by handling beyond what was necessary to assess the item, but do not charge a restocking fee. Sale items have the same statutory rights.

Start a return

1. Email support@atlanticjackets.com with your order number and the item you are returning.
2. For a fault or wrong item, explain the issue and include photographs if helpful.
3. We will provide the appropriate return address and shipping instructions. Contacting us first helps avoid misdirected parcels; an authorisation requirement does not override a valid statutory cancellation.
4. Send the item securely and retain proof of postage until the matter is resolved.

Who pays return postage?

You cover direct return postage when changing your mind. For an agreed return because the jacket is faulty, damaged or incorrect, we provide a prepaid return method or cover reasonable agreed postage. Contact us before buying a label for a faulty-item return so we can arrange the suitable service.

Faulty, damaged or incorrect jackets

Contact us promptly if an item is not as described or has a fault. We will assess the issue and provide the remedy required by law, which can include rejection and refund, repair or replacement. The 14-day change-of-mind period does not limit your rights for faulty goods. A replacement depends on availability; contact us if you need an alternative size or style.

Refund timing and method

We aim to inspect a return within 2 business days and process an approved refund within 7 business days. For a statutory cancellation we refund without undue delay and no later than 14 days after receiving the goods back or evidence that you sent them, whichever is earlier. Our inspection target does not extend that legal deadline. Refunds use the original payment method. A full cancelled order also includes any standard outbound delivery charge paid; an optional premium-delivery upgrade need not be refunded. Standard UK delivery is currently free.

Following up a refund

Your bank or payment provider can take additional time to display a credit after we issue it. If the expected refund has not appeared, contact us with the order number so we can check the processing reference. Never send full payment-card details.